Guidance Resources

Advance Care planningAdvocacy | Antimicrobial Stewardship Complaints handlingDementiaDiversityManaging DeliriumManaging hearing lossManaging hydration and nutritionManaging painManaging risks of chokingMedication safetyMinimising restrictive practicesPreventing and managing pressure injuriesRecognising and responding to deterioration | Reportable assaults | Spiritual care


Advance Care planning

Advance Care Planning Australia


Supported Decision-Making in Aged Care: A Policy Development Guideline for Aged Care Providers in Australia
The National Aged Care Advocacy Program

Antimicrobial stewardship

Antimicrobial prescribing and infections in Australian residential aged care facilities - Australian Commission on Safety and Quality in Health Care

Complaints handling

Aged Care Complaints Commissioner: Fact Sheet – Resolving concerns about aged care
Commonwealth Ombudsman Better Practice Guide to Complaint Handling
Open Disclosure Following Adverse Events in Hospitals 


Clinical Practice Guidelines and Principles of Care for People with Dementia - Guideline Adaptation Committee 2016
Environmental Design Resources - Dementia Training Australia 2017
Health Victoria - Dementia Friendly Environments
How to design dementia-friendly care environments
National Framework for Action on Dementia 2015 – 2019


Aged Care Diversity Framework- Aged Care Sector Committee Sub-Group 2017
Centre for Cultural Diversity in Ageing, Inclusive Service Standards

Managing Delirium

Delirium Clinical Care Standard July 2016 - Australian Commission on Safety and Quality in Health Care
Clinician Fact Sheet: Delirium - Australian Commission on Safety and Quality in Health Care
Recognising Signs of Deterioration in a Person’s Mental State 2018


Managing hearing loss

Good Practice Guide, Reference Resources for Aged Care Hearing Assistance Programs- Deafness Forum Australia 2018

Managing hydration and nutrition

National Meal Guidelines: A Guide for Service Providers, Caterers and Health Professionals Providing Home Delivered and Centre Based Meal Programs for Older Australians - Australian Meals and Wheels Association 2016

Managing pain

The Australian Pain Society, Pain in Residential Aged Care, Management Strategies, 2nd Edition, 2018

Managing risks of choking

Health Victoria – Nutrition and swallowing

Medication safety

Guiding principles for medication management in residential aged care facilities – 2012

Minimising restrictive practices

Decision-making tool: supporting a restraint-free environment in residential aged care- Department of Health and Ageing 2012
The use of restraints and psychotropic medications in people with dementia - Alzheimer’s Australia 2014

Preventing and managing pressure injuries

Australian guidelines for the prevention and control of infection in healthcare- National Health and Medical Research Council 2010
Pan Pacific Clinical Practice Guideline for the Prevention and Management of Pressure Injury - Australian Wound Management Association 2012
National Ageing Research Institute – Resources for Health Professionals – Falls and balance

Recognising and responding to deterioration

Victorian Government, Department of Health, Recognising and Responding to Clinical Deterioration, 2014

Reportable assaults

Department of Health, Guide for reporting reportable assaults

Spiritual care

National Guidelines for Spiritual Care in Aged Care - Meaningful Ageing Australia 2016
What works to promote emotional well-being in older people: A guide for aged care staff working in community or residential settings 2014


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