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    Home care

    Increasing Choices in Home Care

     Access information on the new Increasing Choices in Home Care on the following link  'Commencing services assessment module'

    Quality review guidelines

    Access a PDF copy of the Quality review guidelines 

    The Home care quality review guidelines provide information about our home care quality processes including quality reviews, assessment contacts and continuous improvement. They are designed to assist providers to prepare for visits and to demonstrate continuous improvement in their care and services for care recipients. If you have any feedback, please send it to


    The quality review process


    Resources for home care and residential aged care

    Letter and poster collection

    Resources specifically for home care

    Home care assessment tool
    Plan for continuous improvement 
    National Aboriginal and Torres Strait Islander Flexible Aged Care Program self assessment (Word) 
    Information sheet – Continuous improvement and the standards (PDF)

    Tools our quality reviewers use

    Practices and processes guide (Accessible Word)
    Download our Assessor handbook (PDF) - or Purchase our Assessor handbook (PDF)
    Report writing handbook (PDF) 

    Fact sheets

    Home Care Common Standards (PDF) 
    Quality review process overview 
    Continuous improvement and the standards (PDF)