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    Our people

    The Australian Aged Care Quality Agency has a talented and dedicated team of people working to deliver our assessment services and day to day operations. They work across a range of areas including accreditation services, finance and IT, education and community engagement. 


    Executive Team

    Our executive team provides broad skills and leadership to the Australian Aged Care Quality Agency, ensuring we meet our strategic goals, and remain efficient and responsive to the broader community.

    Nick Ryan, Chief Executive Officer

    Nick Ryan was appointed in April 2014 as the Chief Executive Officer of the Australian Aged Care Quality Agency.

    Mr Ryan has extensive experience in public administration specialising in central agency functions, human services and stakeholder engagement. He was a senior executive in the Queensland Government from 1998 to 2010.

    From 2010 to 2013 he was CEO of Leading Age Services Australia – Queensland. Mr Ryan has also worked as a secondary and tertiary educator.

    Nick Ryan has significant corporate governance experience in government, education, NFP and church sectors.  He is a Fellow of the Australian Institute of Company Directors. He was a Member of the Board of the Australian Children's Education and Care Quality Authority until June 2017.

    Mr Ryan holds a Bachelor of Theology (MCD), a Graduate Diploma in Education (UC)  and Graduate Diploma in Corporate Governance and Strategy (AICD).


    Ann Wunsch, Executive Director Operations 

    Ann Wunsch has held a number of roles over the past 10 years at the Quality Agency and its predecessor, the Accreditation Agency, including most recently, General Manager of the Education Division, and General Manager of the Operations Division.
    Prior to joining the Accreditation Agency in 2005, Ann worked in the disability services sector in NSW for over 20 years in a range of roles from management of services in non-government agencies, serving on non-governments boards of management, providing policy advice to the NSW Government and working within regulatory environments. Ann also served as a part-time member of the NSW Administrative Appeals Tribunal, in the Guardianship and Protected Estates division for 10 years.

    Ann has been an ISQua surveyor since 2010 and currently represents the Quality Agency on the ISQua Accreditation Council. Ann holds an Arts degree from the University of Sydney. 


    Christina Bolger, Executive Director Regulatory Policy and Performance

    Christina Bolger brings a wealth of experience having held leadership roles in the APS across policy, regulation and service delivery.  

    Christina previously worked at Comcare, the Commonwealth statutory authority for Work Health and Safety and Workers’ Compensation. She has led design and delivery of regulatory programs with a national reach to public and private sector workplaces. Christina has a strong history of collaboration with duty holders to understand problems and better equip industry to address them through access to the right education, information and promotion of innovation in practice.

    Christina has a health background, as qualified physiotherapist and has an Executive Masters of Public Administration (ANZSOG). 


    Pam Christie, Executive Director Industry Engagement and Communication

    Pam Christie has extensive experience working across a range of Government, statutory and senior executive roles in the areas of regulation and education for over 20 years.

    Prior to joining the Quality Agency, Pam worked as Executive Director, Regulatory Operations at the Australian Skills Quality Authority with responsibility for leading student-centred reforms to the national regulatory model.
    Pam was previously Managing Director of TAFE NSW with responsibility for forging partnerships and driving transformational change across the organisation to position TAFE NSW for success in a more contestable environment. 

    Throughout her career, Pam has maintained a passion for changing lives and improving outcomes for individuals by accessing the best quality services to meet their needs.

    Pam is a member of the Australian Institute of Company Directors, an Honorary Senior Fellow, L H Martin Institute University of Melbourne and a graduate of the ANZSOG Executive Fellows Program. She holds a Bachelor of Arts (Macquarie University), Diploma of Education (University of Sydney) and Graduate Diploma of Special Education (University of Wollongong).


    Charles Grady, General Manager Corporate Services 

    Charles Grady graduated from Bond University with a Bachelor of Commerce degree in Finance and Economics.

    He has worked in State and Federal government and has significant experience delivering corporate services, strategic and operational planning within the public sector context.

    For the past three years, Charles has been involved in various roles within the Quality Agency as the Executive Manager, Office of the CEO.

    Charles’ vision is to lead and deliver exceptional corporate services that enable efficient and seamless delivery of Quality Agency business.

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    State Directors


    Tracey Rees, Queensland and WA offices

     - State Director Queensland since 2015. State Director WA since 2017.

    - Director, Aged and Community Care Branch, DSS Brisbane.

    - Extensive experience in the APS in the aged care portfolio.



    Tracey Clerke, New South Wales/ACT office

    - Appointed State Director, New South Wales/ACT July 2015.

    - Appointed State Manager, NSW/ACT in December 2011.

    - Joined the Accreditation Agency in 1998 and has held several positions including operations co-ordinator, quality assessor and Assessment Manager.

    - Previous roles in quality management and accreditation in a private psychiatric hospital.

    - Diploma in Management. 


    Catherine Rosenbrock, Victoria/Tasmania Office, and Acting Director South Australia/Northern Territory Office

    - Appointed State Director, Victoria/Tasmania July 2015.

    - Appointed State Manager, Victoria/Tasmania in July 2012.

    - Former Manager, Family, Community and Financial Management Programs (VICTAS State Office) within the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA).

    - Former General Manager, Human Resources and External Relations at the Australian Institute of Family Studies.

     - Master of Public Policy and Bachelor of Economics.

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    Quality Surveyors

    Staff who undertake the assessment of approved provider performance in residential aged care services or who undertake quality reviews of home care services are known as Quality Surveyors.

    Residential aged care homes must be accredited to continue receiving Australian Government care subsidies, and home care services and flexible care programs must meet quality standards to remain eligible to offer these services.

    For information about our employment process for Quality Surveyors, please see our Careers section.

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