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    New Aged Care Quality Standards

    Guidance and Resources for providers, to support the new Aged Care Quality Standards, are now available.  

    Additional information:

    About the new Aged Care Quality Standards

    The new Aged Care Quality Standards  are contained in the Quality of Care Amendment (Single Quality Framework) Principles 2018. A copy of the new Standards is also available on the  Department of Health website.

    Assessment and monitoring against these new Standards will commence from 1 July 2019.

    The new Standards will replace the:

    • Accreditation Standards
    • Home Care Standards
    • National Aboriginal and Torres Strait Islander Flexible Aged Care Program Quality Framework Standards
    • Transition Care Standards.

    The Aged Care Quality Standards will apply to all aged care services including residential care, home care, flexible care and services under the Commonwealth Home Support Programme.

    The Aged Care Quality Standards were developed by the Australian Government Department of Health in collaboration with consumers, carers, aged care providers, aged care workers, clinicians and other experts. For more about the Aged Care Quality Standards see the Department of Health website.

    From 1 July 2019, the Quality Agency expects organisations providing aged care services in Australia to comply with the Aged Care Quality Standards.

    For more information please see the Transitioning to new standards page.

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    About the Guidance and Resources for Providers

    Access the Guidance and Resources for Providers

    The Guidance material is intended to assist organisations to implement, and maintain their compliance with, the Aged Care Quality Standards.  It describes the Quality Agency expectations and provides supporting information, suggested practices, examples and evidence required to ensure compliance.  It also provides an indication of the matters that Quality Surveyors will consider in assessing compliance.

    The Guidance material is not a legal document and does not form part of the Aged Care Quality Standards.  It will guide compliance with the Aged Care Quality Standards but does not intend to provide comprehensive guidance in relation to best practice provision of aged care services.  Further, compliance with the Aged Care Quality Standards in accordance with this Guidance material does not relieve organisations of their obligation to comply with all relevant laws of the jurisdiction in which they operate.

    This guidance material has been written to help aged care providers meet the requirements of the Quality Standards. It is designed to support workers and providers to:

    • understand the Quality Standards
    • know when they are being achieved
    • reflect on everyday practice
    • undertake ongoing performance reviews against the Quality Standards.

    The Guidance and Resources for Providers were developed over 11 months. The Quality Agency undertook extensive consultation with providers, industry experts and subject-matter experts to inform the development of the guidance materials.  It was also tested with consumers in the field, and through consumer forums.


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    Consumer Resources

    Access the Consumer Resources

    Consumer Resources to support the release of the new Aged Care Quality Standards are currently being developed. The Quality Agency has worked with consumers to develop appropriate, accessible and consumer-driven information. This included conducting consumer workshops and consulting with the National Aged Care Alliance (NACA) Consumer Forum and their constituent networks, and other key stakeholders.

    The consumer resources will provide information about the practical application of the quality standards, accreditation process, guidance material and required consumer outcomes. They will help consumers understand the new standards for aged care services, how they can participate in quality assessment of their service, and what they can do if expected outcomes of care are not being met.

    Work is also underway on developing Indigenous-specific consumer resources. Further to advice from NACA Consumer Forum Indigenous representatives, the Quality Agency has undertaken guided consultations within local Indigenous communities regarding their information needs regarding the new standards.

    Access the Consumer Resources

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