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    Guidance on the draft Aged Care Quality Standards

    The Australian Aged Care Quality Agency is working with consumers, providers and other key stakeholders to develop guidance material for the draft single set of quality standards (Aged Care Quality Standards).  The new Aged Care Quality Standards, developed by the Department of Health, will be legislated from July 2018, subject to Government agreement and parliamentary processes, with a 12 month transition period until July 2019.

    The guidance will assist service providers to comply with the new Aged Care Quality Standards, and will form a new framework for quality surveyors to assess compliance. We are also developing resources to help consumers understand the new Aged Care Quality Standards.

    About the Aged Care Quality Standards

    The Department of Health has drafted the Aged Care Quality Standards in consultation with the aged care sector and members of the public.

    The Aged Care Quality Standards will replace the: Accreditation Standards; Home Care Standards; National Aboriginal and Torres Strait Islander Flexible Aged Care Program Quality Framework Standards; and Transition Care Standards. The Aged Care Quality Standards will apply to all aged care services including residential care, home care and flexible care. For more about the Aged Care Quality Standards see the Department of Health website.

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    Developing standards guidance material – for providers

    The Quality Agency is working to produce guidance material to support the implementation of the new Aged Care Quality Standards and to assist organisations to comply with them. This guidance material will include information for service providers about how the draft standards will be measured. We are also developing information for consumers (see Developing standards information resources – for consumers section) to help them to understand the new standards, know what to expect, and what to do if their expectations are not being met. 

    In developing the guidance material, we want to set clear expectations about the quality of care and services required of service providers. Information will also be developed to support consumer understanding of the standards and the quality of care and services they expect to receive.

    Developing standards information resources – for consumers

    To increase consumers’ understanding of quality and how it relates to their care, the Quality Agency is working with consumers to develop appropriate, accessible and consumer-focussed information to support the implementation of the new Aged Care Quality Standards. This includes conducting consumer workshops and consulting with the National Aged Care Alliance (NACA) Consumer Forum and their constituent networks and other key stakeholders.

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    Standards Guidance Development and Implementation Phases

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    Consultation process

    The Quality Agency is actively consulting with stakeholders to help develop and refine the draft guidance material for the Aged Care Quality Standards.

    How we are consulting

     We are consulting with stakeholders in a range of ways. This includes via:

    • the Standards Guidance Reference Group. For detailed information and communiques relating to this Group’s work, please link to our Standards Guidance Reference Group page
    • the Quality Advisory Group (a subcommittee of NACA)
    • Health-related specialists, and other subject matter and academic experts
    • Quality Agency events such as Better Practice Conferences and provider workshops
    • the Quality Agency Liaison Group
    We are also inviting providers to participate in our Pilot process – link here for details.
    You may provide feedback via the email address qualityagencypolicy@aacqa.gov.au  

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    How you can be involved

    Our section How we are consulting details some of the groups and forums where the aged care sector has been involved in consultations on the draft standards guidance material.

    We are also asking for people to be involved via our Pilot process – link here for details.

    If you would like further information on how to be involved please contact us via the email address qualityagencypolicy@aacqa.gov.au

    To stay up to date with the latest news, subscribe to our monthly Quality Standard newsletter.

    You can also register for updates/announcements about the development of new guidance material related to the draft Aged Care Quality Standards via our Subscribe to Quality Agency policy updates form.

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    More information

    For more information about the Aged Care Quality Standards see the Department of Health website.

    For more information about how to be involved, see How you can be involved.

    Link back to top to peruse our main menu relating to the draft standards guidance material for providers, and consumer resources.

    You are also welcome to email your inquiries to qualityagencypolicy@aacqa.gov.au

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