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    Flexible care

    Flexible care acknowledges that the needs of aged care recipients may require a different care approach than that provided through mainstream residential and home care.

    Resources

    Below are resources to support providers in undertaking continuous improvement and self-assessment against the relevant Standards.

     

    National Aboriginal and Torres Strait Islander Flexible Aged Care Program

    Services delivered under the National Aboriginal and Torres Strait Islander flexible aged care program are designed to deliver a flexible mix of residential, day care, respite care and community based aged care.

    The Quality Agency conducts quality reviews of services under this program to assess performance against the Quality Standards. The Quality Standards consist of two overarching principles, two standards and nine expected outcomes that are part of the National Aboriginal and Torres Strait Islander flexible aged care program quality framework.

    The Quality Agency undertakes a quality review of each National Aboriginal and Torres Strait Islander flexible aged care service at least once every two years. The form and frequency of assessment contacts between quality reviews is determined on a case-by-case basis, guided by the service’s performance and all other relevant information received by the Quality Agency.

    Quality review guidelines

    The National Aboriginal and Torres Strait Islander Flexible Aged Care Program quality review guidelines provide information about the Quality Standards including quality reviews, assessment contacts and continuous improvement. They are designed to assist providers to prepare for visits and to demonstrate continuous improvement in their care and services for clients and service users. Access our:

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    Short Term Restorative Care Programme

    About

    The Short Term Restorative Care Programme (STRC), in conjunction with the Commonwealth Home Support Programme, Home Care Packages Programme, residential aged care and other specialised aged care programmes, forms part of an end-to-end aged care system offering older people a continuum of care options as their care needs change over time.

    The STRC Programme is an early intervention programme that aims to reverse and/or slow ‘functional decline’ in older people and improve wellbeing.

    Short-term restorative care provides a range of care and services designed for, and approved by, the care recipient for up to eight weeks to help prevent or reduce difficulties they are having with completing everyday tasks. It aims to improve wellbeing and independence to help them continue living in their own home and can be accessed twice in any twelve month period.

    Short-term restorative care services may be delivered in a home care setting, a residential care setting, or a combination of both.

    More information on Short Term Restorative Care including frequently asked questions is available on the Department of Health website.

    Approved providers delivering STRC services in a home care setting

    The Quality Agency conducts the quality review of flexible care services through which STRC is provided in a home care setting in accordance with the Quality Agency Principles 2013.

    If a home care service and a flexible care service through which STRC is provided in a home care setting have the same approved provider, the Quality Agency may conduct the quality review of both services at the same time. The results of the quality review may be applied to both services.

    Further information on the quality review process is available through our Home Care page.

    Approved providers delivering STRC services in a residential care setting

    Flexible care service delivering STRC services in a residential care setting are accredited by the Quality Agency in accordance with the Quality Agency Principles 2013 or are taken to be an accredited service.

    Further information on the accreditation process is available through our Residential Aged Care page.

    STRC Programme Manual

    The STRC Programme Manual, developed by the Department of Health, is a resource for approved providers of STRC to assist their understanding of the policy context and operational requirements for delivery of STRC to care recipients in a home or residential care setting.

    The STRC Programme Manual is available on the Department of Health website.

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