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    Understanding quality review

    Course aim - key participant skills takeaway

    This two day industry focused course aims to provide participants from home care services with an introduction to the aged care regulatory framework, Home Care Common Standards, process, quality review principles and methodology. Participants will develop skills to critically review and contribute to the continuous improvement of their organisation’s provision of care and services and to demonstrate performance against the Home Care Common Standards.

    This course includes a pre-course learning module to complete prior to attending. 

    Learning outcomes

    Through active participation in this course participants will be able to:

    • Outline the quality review process for home care services underpinned by the aged care regulatory framework
    • Describe  the Quality Agency’s assessment principles and methodology
    • Contribute effectively to the organisation’s quality management, continuous improvement and risk management systems.
    • Describe a quality and consumer focused home care services and outcomes.
    • Outline the Home Care Common Standards, expected outcomes and linkages.
    • Use the self-assessment process to gather and analyse information to evidence performance or identify opportunities for improvement.

    Target audience

    This course has been developed for those who want to gain a better understanding of quality reviews, demonstrating performance against the Home Care Common Standards and improving the quality of care and service delivery within their services.

    It is targeted at senior leaders, managers, coordinators and decision makers in home care services / organisations including:

    • Regional managers
    • Coordinators
    • Quality managers
    • Educators and trainers
    • Supervisors and team leaders


    Two days


    Per participant - $572 (includes GST)

    Click on the date of the course you wish to enrol in below, and you will be redirected to the relevant registration page

    11-12 October 2017 Parramatta, NSW
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    7-8 November 2017 Adelaide, SA
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    14-15 November 2017 Hobart, TAS
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    29-30 November 2017 Parramatta, NSW
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    13-14 February 2018 Osborne Park, WA
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    15-16 February 2018 Adelaide, SA
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    6-7 March 2018 Box Hill, VIC
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    20-21 March 2018 Brisbane, QLD
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    20-21 March 2018 Parramatta, NSW
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    For any further queries please email 

    Registration and Payment

    Click on your preferred date and location from above, and follow the prompts to book online.

    Want us to come to you?

    Organisational-direct - $5280 (includes GST) for 8-16 participants in your home. Additional travel and accommodation expenses apply for outside metropolitan areas.

    Our organisation direct programs offer you added convenience, flexibility, team building and relevance. They will also save you money. With a maximum of 16 participants you will save around $3872 on registration costs. Let us come to you. More information on organisation-direct education. Fill out an expression of interest.

    Enquires - 1800 728 589 or email