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    Compliance assistance

    Assisting services to achieve compliance

    The Quality Agency provides compliance assistance support at no direct cost to approved providers of aged care services.

    We focus our compliance assistance and support for home care, Commonwealth home support, flexible care and residential aged care programs that are most in need.

    Our compliance assistance education program Qassist provides tailored and targeted education sessions related to the applicable standards, quality principles, continuous improvement and the accreditation and quality review processes to those services that need it most.

    A risk based approach

    From July 2016, we integrated our previous quality education on the standards program (QUEST) into our compliance assistance education program Qassist.

    We strengthened the link between compliance assistance education services and the case management of services that are at risk of failing to meet the applicable standards.

    We established criteria to help us prioritise requests for compliance assistance education and to better demonstrate outcomes in terms of improved compliance of services.

    Priorities for compliance assistance requests

    We will prioritise requests for compliance assistance education under Qassist using the following criteria:

    • Services that are approaching a Quality Review for the first time
    • Services with Indigenous care recipients
    • Remote services
    • Services referred through compliance monitoring and case management processes
    • Services currently on a timetable for improvement
    • Homes with less than three years accreditation
    • Services that are new providers
    • Existing providers with new services
    • Services that have undertaken a self-assessment, and identified areas for improvement in quality and safety processes and systems

    How to access compliance assistance

    Referral - Some services will be referred through compliance monitoring and case management processes including as part of a timetable for improvement.

    Request – the process for this education remains open to all providers but those meeting the above criteria will be prioritised for this service.

    Submit your request for compliance assistance

    Online resources – See the Qassist learning modules and factsheets.

    Train the Trainer Program – We will be consulting with the sector to design a train the trainer model and plan to offer sessions from the Quality Agency State Offices on a quarterly basis to support the implementation of our education program.

    For more information contact your State Office.

    Find out more about our Qassist program, including topics and to download materials.

    Find out more about our full program of education training and events.