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    Compliance assistance

    Assisting services to achieve compliance

    Compliance assistance support is provided at no direct cost to the provider and may include the service specific design and delivery of QUEST and QHome sessions to meet identified needs. In 2016-17 the Quality Agency is focussing its compliance assistance and support to home care, Commonwealth home support, Flexible care programs and Residential aged care sectors, that need it the most. 

    A risk based approach

    We have been offering the QUEST program (QUality Education on the STandards) since 2004. It has been a valuable tool for assisting staff working in residential aged care services to learn about the Accreditation Standards, our audit methodology and to support their active participation in accreditation audits.

    However, this does not result in a satisfactory uptake of compliance assistance by services that need it most. We want to strengthen the link between compliance assistance offered through education services and the case management referrals for services that are at risk of failing to meet the applicable standards. We have established criteria that will help us to prioritise requests for compliance assistance education and to better demonstrate outcomes in terms of improved compliance of services.

    Priorities for compliance assistance requests

    Requests for compliance assistance education (service specific Q-Home/QUEST education) will be prioritised using the following criteria:

    • Services that are approaching a Quality Review for the first time
    • Services with Indigenous care recipients
    • Remote services
    • Services referred through compliance monitoring and case management processes
    • Services currently on a timetable for improvement
    • Homes with less than three years accreditation
    • Services that are new providers
    • Existing providers with new services
    • Services that have undertaken a self-assessment, and  identified areas for improvement in quality and safety processes and systems

    How to access compliance assistance

    Referral - Some services will be referred through compliance monitoring and case management processes including as part of a timetable for improvement.

    Request – the process for this education remains open to all providers but those meeting the above criteria will be prioritised for this service.

    Submit your request for compliance assistance

    Online resources – See the Qhome resources. We will also be making the QUEST learning resources available freely on our website later in 2016.

    Train the Trainer Program – We will be consulting with the sector to design a train the trainer model and plan to offer sessions from the Quality Agency State Offices on a quarterly basis to support the implementation and delivery of QUEST and QHome at your service.

    For more information contact your State Office.

    Find out more about QHome for home care providers, including topics and to download materials

    Find out more about QUEST for residential aged care providers, including topics and an overview

    Find out more about our full program of education training and events.