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    These pages outline assessment processes and resources for aged care service providers.

    The Australian Aged Care Quality Agency is an independent statutory authority responsible for accrediting, reviewing and monitoring providers against quality standards. Quality reviews and accreditation processes are undertaken in accordance with the Quality Agency Principles 2013 established under the Australian Aged Care Quality Agency Act 2013 or through contractual arrangements. 

    The Quality Agency provides regulation of Australian Government funded aged care services through:

    • the accreditation of residential aged care services against the Accreditation Standards
    • quality review of home care services and Commonwealth Home Support Programme services against the Home Care Standards
    • quality review of National Aboriginal and Torres Strait Islander Flexible Aged Care Program services against the Quality Program
    • the accreditation or quality review of short-term restorative care services against the Flexible Care Standards.

    The Quality Agency monitors compliance of service providers against the relevant standards and applies a case management model to ensure targeted contact based on relevant information and compliance history. The Quality Agency is enhancing its regulatory intelligence and risk based approaches to monitoring compliance.

    The Quality Agency also promotes high quality care, innovation in quality management and continuous improvement among approved providers, and provides information, education and training to approved providers.