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    Contact Us

    We welcome your feedback, concerns and inquiries to the Australian Aged Care Quality Agency. We will respond during business hours Monday to Friday 9am-5pm. 

    Share your feedback or concerns about an aged care service

    If you have a concern about an aged care service call 1800 978 666.

    Have you been advised of an upcoming re-accreditation audit at a residential service? Tell us about the quality of care and services at this home. Quality assessors from the Australian Aged Care Quality Agency will soon be visiting the home to check the quality of care and services. We are interested in hearing from you.

    You can contact us on 1800 978 666. If you need interpreter assistance please call Translating and Interpreting Service (TIS) on 131 450 and ask for Australian Aged Care Quality Agency.

    For all other enquiries

    For all other enquiries including provider enquiries please call 1800 288 025.

    Postal address                 PO Box 773 Parramatta NSW 2124

    Street address                  Level 9, 111 Phillip St Parramatta NSW 2150

    Email                                 

    Media inquiries                

    FOI inquiries                      

    Positions vacant               Careers (Please note, we do not provide recruitment services)

    Calling from outside Australia? Phone +61 2 9633 1711

    If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service. Give them the Australian Aged Care Quality Agency number 1800 288 025.

    If you have difficulty speaking or understanding English, contact us through the Translating and Interpreting Service (TIS) 131 450 and ask for Australian Aged Care Quality Agency on 1800 288 025.

    Quality Agency offices

    Our ABN: 69 605 091 341

    National office

    Level 9, 111 Phillip Street Parramatta NSW 2150

    PO Box 773 Parramatta NSW 2124

    Email:

    Sydney office

    Level 9, 111 Phillip Street Parramatta NSW 2150

    PO Box 674 Parramatta NSW 2124

    Email: nsw_act@aacqa.gov.au

    Melbourne office 

    Level 2, 818 Whitehorse Road (entry via Prospect Street)

    Box Hill VIC 3128

    PO Box 398 Box Hill VIC 3128

    Email: 

    Adelaide office 

    Level 3, 199 Grenfell Street Adelaide SA 5000

    GPO Box 620 Adelaide SA 5001

    Email: sa_nt@aacqa.gov.au

    Brisbane office

    The Terrace Office Park

    Level 2, South Tower, 527 Gregory Terrace

    Bowen Hills QLD 4006

    PO Box 1032 Spring Hill QLD 4004

    Email:

    Perth office

    Building B, The Garden Office Park, 

    355 Scarborough Beach Road Osborne Park WA 6017

    PO Box 718 Osborne Park WA 6916

    Email: wa@aacqa.gov.au

    For complaints about us:        

    See our Complaints about us page  

    For complaints about an aged care service:

    See our Complaints about aged care services web page  

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