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    Contact us

    State offices and Divisional office

    Call 1800 288 025 to speak to someone at your local office.

    Sydney office
    Level 9, 111 Phillip Street
    Parramatta NSW 2150
    PO Box 674
    Parramatta NSW 2124
    Call: (02) 9633 2099

    Melbourne office (new location)
    Level 2, 818 Whitehorse Road (entry via Prospect Street)
    Box Hill VIC 3128
    PO Box 398
    Box Hill VIC 3128
    Call: (03) 9843 1400

    Adelaide office (new location)
    Level 3, 199 Grenfell Street
    Adelaide SA 5000
    GPO Box 620
    Adelaide SA 5001
    Call: (08) 8217 6000

    Brisbane office
    The Terrace Office Park
    Level 2, South Tower, 527 Gregory Terrace
    Bowen Hills QLD 4006
    PO Box 1032
    Spring Hill QLD 4004
    Call: (07) 3852 3100

    Perth office
    Building B, The Garden Office Park, 355 Scarborough Beach Road
    Osborne Park WA 6017
    PO Box 718
    Osborne Park WA 6916
    Call: (08) 9201 1344

    Divisional office
    Level 9, 111 Phillip Street
    Parramatta NSW 2150
    PO Box 773
    Parramatta NSW 2124
    Call: (02) 9633.1711

    ABN: 69 605 091 341

    Complaints about us:

    If you wish to lodge a complaint about us, or the conduct of our assessors, you can contact your local State office, or send us your complaint via email at

    Aged Care Commissioner
    The Aged Care Commissioner can also examine complaints dealing with our processes for accrediting residential aged care services, and from 1 July, our processes for conducting the quality review of home care services.

    The details are contained in the Complaints Amendment (Quality Agency) Principles 2013. To read the Principle and explanatory memorandum, click here.

    Here is a link to the Aged Care Commissioner's website. We have a protocol with the Aged Care Commissioner. You can read the protocol here.

    Complaints about a home
    Complaints about a home should be directed to the Aged Care Complaints Scheme.

    Employment enquiries
    Lodge your application at

    Media enquiries
    Email your media enquiries to us: