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    Our people

    The Australian Aged Care Quality Agency has a talented and dedicated team of people working to deliver our assessment services and day to day operations. They work across a range of areas including accreditation services, finance and IT, education and community engagement.

    Executive Team

    Our executive team provides broad skills and leadership to the Australian Aged Care Quality Agency, ensuring we meet our strategic goals, and remain efficient and responsive to the broader community.


    Nick Ryan, Chief Executive Officer

    Nick Ryan was appointed in April 2014 as the Chief Executive Officer of the Australian Aged Care Quality Agency.

    Mr Ryan has extensive experience in public administration specialising in central agency functions, human services and stakeholder engagement. He was a senior executive in the Queensland Government from 1998 to 2010.

    From 2010 to 2013 he was CEO of Leading Age Services Australia – Queensland. Mr Ryan has also worked as a secondary and tertiary educator.

    Nick Ryan has significant corporate governance experience in government, education, NFP and church sectors. He is currently a Board Member of the Australian Children's Education and Care Quality Authority. He is also a Fellow of the Australian Institute of Company Directors.

    Mr Ryan holds a Bachelor of Theology (MCD), a Graduate Diploma in Education (UC)  and Graduate Diploma in Corporate Governance and Strategy (AICD).


    Ann Wunsch, Executive Director Operations

    Ann Wunsch has held a number of roles over the past 10 years at the Quality Agency and its predecessor, the Accreditation Agency, including most recently, General Manager of the Education Division, and General Manager of the Operations Division.

    Prior to joining the Accreditation Agency in 2005, Ann worked in the disability services sector in NSW for over 20 years in a range of roles from management of services in non-government agencies, serving on non-governments boards of management, providing policy advice to the NSW Government and working within regulatory environments.
    Ann also served as a part-time member of the NSW Administrative Appeals Tribunal, in the Guardianship and Protected Estates division for 10 years.

    Ann has been an ISQua surveyor since 2010 and currently represents the Quality Agency on the ISQua Accreditation Council.
    Ann holds an Arts degree from the University of Sydney. 


    Christina Bolger, Executive Director Programs and Education

    Christina Bolger brings a wealth of experience having held leadership roles in the APS across policy, regulation and service delivery.  

    Christina previously worked at Comcare, the Commonwealth statutory authority for Work Health and Safety and Workers’ Compensation. She has led design and delivery of regulatory programs with a national reach to public and private sector workplaces. Christina has a strong history of collaboration with duty holders to understand problems and better equip industry to address them through access to the right education, information and promotion of innovation in practice.

    Christina has a health background, as qualified physiotherapist and has an Executive Masters of Public Administration (ANZSOG). 


    State Directors


    Tracey Rees, Queensland office

    • State Director Queensland July 2015.
    • Director, Aged and Community Care Branch, DSS Brisbane.
    • Extensive experience in the APS in the aged care portfolio.


    Paul Richards, Western Australia office

    • Appointed State Director, Western Australia July 2015.
    • Appointed State Manager in October 2003.
    • Regional Manager, Commonwealth Rehabilitation Service  Australia 1998-2003.
    • State Manager, WA, Comcare 1995-1997.
    • OHS Adviser and Employee Relations Manager, Australian Taxation Office, 1994-1998.

    MBA, Post-graduate Diploma in Organisational Psychology.


    Tracey Clerke, New South Wales/ACT office

    • Appointed State Director, New South Wales/ACT July 2015.
    • Appointed State Manager, NSW/ACT in December 2011.
    • Joined the Accreditation Agency in 1998 and has held several positions including operations co-ordinator, quality assessor and Assessment Manager.
    • Previous roles in quality management and accreditation in a private psychiatric hospital.

    Diploma in Management.


    Virginia Matthews, South Australia/Northern Territory office

    • Acting State Director, SA/NT August 2016.
    • Appointed Assessment Manager June 2008
    • Joined the Accreditation Agency in 2003 and held the positions of Assessment Manager, Principal Assessor and Senior Quality Assessor.
    • Commenced with the Aged Care Industry in 1996 as director of nursing of a small private nursing home and then as residential care manager for a large not for profit aged care provider.
    • International ISQua surveyor since 2012
    • Member Health Practitioners Tribunal since July 2016

    Master of Nursing – Business Management and Organisational Development / Aged Care Nursing (University of SA)
    Graduate Certificate in Aboriginal Studies (University of SA)
    Diploma of Management.


    Catherine Rosenbrock, Victoria/Tasmania Office

    • Appointed State Director, Victoria/Tasmania July 2015.
    • Appointed State Manager, Victoria/Tasmania in July 2012.
    • Former Manager, Family, Community and Financial Management Programs (VICTAS State Office) within the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA).
    • Former General Manager, Human Resources and External Relations at the Australian Institute of Family Studies.

     Master of Public Policy and Bachelor of Economics.

    Quality Surveyors

    Staff who undertake the assessment of approved provider performance in residential aged care services or who undertake quality reviews of home care services are known as Quality Surveyors.

    Residential aged care homes must be accredited to continue receiving Australian Government care subsidies, and home care services and flexible care programs must meet quality standards to remain eligible to offer these services.

    For information about our employment process for Quality Surveyors, please see our Careers section.