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    Our people

    The Australian Aged Care Quality Agency has a talented and dedicated team of people working to deliver our assessment services and day to day operations. They work across a range of areas including accreditation services, finance and IT, education and community engagement. 


    Executive Team

    Our executive team provides broad skills and leadership to the Australian Aged Care Quality Agency, ensuring we meet our strategic goals, and remain efficient and responsive to the broader community.

    Nick Ryan, Chief Executive Officer

    Nick Ryan was appointed in April 2014 as the Chief Executive Officer of the Australian Aged Care Quality Agency.

    Mr Ryan has extensive experience in public administration specialising in central agency functions, human services and stakeholder engagement. He was a senior executive in the Queensland Government from 1998 to 2010.

    From 2010 to 2013 he was CEO of Leading Age Services Australia – Queensland. Mr Ryan has also worked as a secondary and tertiary educator.

    Nick Ryan has significant corporate governance experience in government, education, NFP and church sectors.  He is a Fellow of the Australian Institute of Company Directors. He was a Member of the Board of the Australian Children's Education and Care Quality Authority until June 2017.

    Mr Ryan holds a Bachelor of Theology (MCD), a Graduate Diploma in Education (UC)  and Graduate Diploma in Corporate Governance and Strategy (AICD).


    Ann Wunsch, Executive Director Operations 

    Ann Wunsch has held a number of roles over the past 10 years at the Quality Agency and its predecessor, the Accreditation Agency, including most recently, General Manager of the Education Division, and General Manager of the Operations Division.
    Prior to joining the Accreditation Agency in 2005, Ann worked in the disability services sector in NSW for over 20 years in a range of roles from management of services in non-government agencies, serving on non-governments boards of management, providing policy advice to the NSW Government and working within regulatory environments. Ann also served as a part-time member of the NSW Administrative Appeals Tribunal, in the Guardianship and Protected Estates division for 10 years.

    Ann has been an ISQua surveyor since 2010 and currently represents the Quality Agency on the ISQua Accreditation Council. Ann holds an Arts degree from the University of Sydney. 


    Christina Bolger, Executive Director Regulatory Policy and Performance

    Christina Bolger has extensive experience, having held leadership roles in the Australian Public Service across policy, regulation and service delivery and over 20 years’ experience in a range of program areas including health, rehabilitation, quality and safety.

    Previous leadership roles include Director Scheme Design at Comcare, the Commonwealth statutory authority for Work Health and Safety and Workers’ Compensation. Manager of the Workplace Injury Prevention Program ACT Government (Chief Minister’s Department) and Senior Professional Officer, Staff Health and Injury Prevention at Calvary Health Care (ACT).

    Christina has a strong history of collaboration with others to understand problems and look for innovative solutions that can improve outcomes for the community.

    Christina holds a Bachelor of Applied Science (Physiotherapy) (CCHS), a Bachelor of Arts (ANU), a Graduate Certificate in Ergonomics (La Trobe) and an Executive Masters in Public Administration (ANZSOG, ANU).


    Pam Christie, Executive Director Industry Engagement and Communication

    Pam Christie has extensive experience working across a range of Government, statutory and senior executive roles in the areas of regulation and education for over 20 years.

    Prior to joining the Quality Agency, Pam worked as Executive Director, Regulatory Operations at the Australian Skills Quality Authority with responsibility for leading student-centred reforms to the national regulatory model.
    Pam was previously Managing Director of TAFE NSW with responsibility for forging partnerships and driving transformational change across the organisation to position TAFE NSW for success in a more contestable environment. 

    Throughout her career, Pam has maintained a passion for changing lives and improving outcomes for individuals by accessing the best quality services to meet their needs.

    Pam is a member of the Australian Institute of Company Directors, an Honorary Senior Fellow, L H Martin Institute University of Melbourne and a graduate of the ANZSOG Executive Fellows Program. She holds a Bachelor of Arts (Macquarie University), Diploma of Education (University of Sydney) and Graduate Diploma of Special Education (University of Wollongong).


    Charles Grady, General Manager Corporate Services 

    Charles Grady brings significant experience in State and Federal government in business and executive services.

    Prior to joining the Quality Agency in 2014, Charles worked in various human service departments in Queensland. Charles bring significant experience leading and delivering corporate services, executive services, strategic and operational planning within the public sector context.

    Charles is passionate about delivering and enabling exceptional corporate services that support the efficient and seamless delivery of Quality Agency business.

    Charles holds a Bachelor of Commerce degree with majors in  Finance and Economics from Bond University.

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    Quality Surveyors

    Staff who undertake the assessment of approved provider performance in residential aged care services or who undertake quality reviews of home care services are known as Quality Surveyors.

    Residential aged care homes must be accredited to continue receiving Australian Government care subsidies, and home care services and flexible care programs must meet quality standards to remain eligible to offer these services.

    For information about our employment process for Quality Surveyors, please see our Careers section.

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