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    Freedom of information

    We are required by s11C of the Freedom of Information Act 1982 (FOI Act) to publish a disclosure log on the website. The disclosure log lists information which has been released in response to an FOI access request. The publication of such documents must be done within 10 working days of the applicant being given access to the document(s).

    The disclosure log requirement does not apply to:

    • Personal information about any person if publication of that information would be 'unreasonable'
    • Information about the business, commercial, financial or professional affairs of any person if publication of that information would be 'unreasonable'
    • Other information covered by a determination made by the Australian Information Commissioner if publication of that information would be 'unreasonable'
    • Any information if it is not reasonably practicable to publish the information because of the extent of modifications that would need to be made to delete the information listed in the above dot points.

    To make a request for release of information, see Contact Our FOI officer below.

    Below are the documents released under FOI:

    FOI reference

    Date of access

    FOI request

    Information published on this FOI page



    Documents requested concerning the performance of aged care homes (facilities) against the Accreditation Standards.


    Special edition of The Standard: 10 years of accreditation

    Review of performance of aged care homes against the Accreditation standards

    The Standard September 2007 special edition

    The Standard December 2011 issue



    Documents redacted as per OAIC ruling




    "Copy of any report regarding an unannounced review audit that took place between the 10th to the 14thDecember 2007 at the Makk and McLeay Nursing Home at Oakden and any follow up reports regarding accreditation failures.
    Any official correspondence regarding accreditation and/or adverse incidents regarding the Makk and McLeay Nursing Home at Oakden between November 1st 2007 and the date which the FOI is processed."

    17/01 documents

    17/02 23/3/2017 'It is in regards to Oakden Older Persons Mental Health Facility in Adelaide. Can I please have access to reports of ‘spot checks’ or standards monitoring at the facility between 2013 and March 2017.'  17/02 documents

    Fees and charges

    There is no application fee for an FOI request.

    There are no processing charges for requests for access to documents containing only personal information about you. However, processing charges may apply to other requests. The most common charges are:

    Fees and charges for processing FOI requests

    Activity item


    Search and retrieval: time we spend searching for or retrieving a document

    $15.00 per hour

    Decision making: time we spend in deciding to grant or refuse a request, including examining documents, consulting with other parties, and making deletions

    First five hours: Nil

    Subsequent hours: $20 per hour

    Transcript: preparing a transcript from a sound recording, shorthand or similar medium

    $4.40 per page of transcript


    $0.10 per page

    Inspection: supervision by an agency officer of your inspection of documents or hearing or viewing an audio or visual recording at our premises

    $6.25 per half hour (or part thereof)

    Delivery: posting or delivering a copy of a document at your request

    Cost of postage or delivery

    If we decide to impose a charge, we will give you a written estimate and the basis of our calculation. Where the estimated charge is between $20 and $100, we may ask you to pay a deposit of $20, or where the estimated charge exceeds $100, we may ask you to pay a 25% deposit before we process your request.

    You can ask for the charge to be waived or reduced for any reason, including financial hardship or on the grounds of public interest. If you do so, you should explain your reasons and you may need to provide some evidence.

    Contact the FOI officer

    By post:
    FOI Officer

    Australian Aged Care Quality Agency
    PO Box 773 Parramatta NSW 2124

    By email:

    If you require further assistance with your request, please contact the FOI Officer on 1800 978 666 or by email.

    FOI disclosure large imageFOI access