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Welcome to the Australian Aged Care Quality Agency where we:

  • accredit Australian Government-subsidised aged care homes
  • conduct quality reviews of home care and Aboriginal and Torres Strait Islander flexible care services
  • provide compliance monitoring, information and training to providers
  • work with the community to promote quality care for older Australians.

Quick links

Find a report on a residential aged care home

Make an inquiry or provide feedback

2017 Better Practice Awards

Draft standards guidelines (Single Aged Care Quality Framework)

Cost Recovery information

Aged Care Complaints Commissioner website 

My Aged Care website provides access to aged care services

"Quality Agency assessors speak to around 50,000 residents each year about the quality of care they receive, and every aged care home gets at least one unannounced visit each year.”

News alert:

  • A summary of key feedback to the recent public consultation on the Quality Agency Draft Cost Recovery Implementation Statement 2018-19 (Draft CRIS) is now available. Find out more here

  • New report focuses on resident experience in aged care. 18 August 2017 

  • New Consumer Experience Reports
    From 30 June 2017, the Quality Agency has introduced a new report, the Consumers’ Experience of the Quality of Care and Services: Aged Care Homes (Consumer Experience Report). The consumer experience reports are published alongside the audit reports, currently published on our website following re-accreditation audits of aged care homes. Find out more here.

Access a report on a residential aged care home

Quality Standard

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ISQua accredited

The Quality Agency is accredited by the International Society for Quality in Health Care (ISQua)