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What's new

  • Have you been advised of an upcoming re-accreditation audit at a residential aged care service? Tell us about the quality of care and services at this home. We are interested in hearing from you. You can also contact us with other feedback or concerns about an aged care service. For our new 1800 number see Contact Us

  • Outcomes: Pilot on Draft Standards Guidance. The Quality Agency has published outcomes of the pilot process to test the draft Aged Care Quality Standards and associated guidance material. Link to the report via our Draft Aged Care Quality Standards page

  • Don't miss our first national Better Practice for the Future Conference in August 2018

  • Unannounced reaccreditation audits in residential aged care services commenced 1 July 2018. For new forms, processes, links and resources please access our Moving to unannounced re-accreditation audits page 

Quick links

What we do

The Australian Aged Care Quality Agency

  • accredits Australian Government-subsidised aged care homes
  • conducts quality reviews of home care and Aboriginal and Torres Strait Islander flexible care services
  • provides compliance monitoring, information and training to providers
  • works with the community to promote quality care for older Australians.

"Quality Agency assessors speak to around 50,000 residents each year about the quality of care they receive, and every aged care home gets at least one unannounced visit each year.”

Find a report on a residential aged care home

Access re-accreditation application

Quality Standard

Quality Standard - July front cover

Read the latest issue of our monthly newsletter 

Subscribe to our newsletter & updates

ISQua accredited

The Quality Agency is accredited by the International Society for Quality in Health Care (ISQua)