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What's new?

Better Practice 2015


More tools and language resources for approved providers

Our information for providers now contains tools for Home care and National Aboriginal and Torres Strait Islander Flexible Aged Care Program.

Self assessment tools are available on the provider home page. You'll also find a handy information sheet for home care providers on the provider home page.

Continuous improvement is an important aspect for approved providers and we've updated this page for Home care providers, National Aboriginal and Torres Strait Islander Flexible Aged Care Program providers and Residential aged care providers.

Letters in 20 community languages are now available for home care providers.

Conversations about death

We worked with the Aged Care Channel last year to develop the program, Conversations about death. You can watch the program on our YouTube channel and use the supporting guide for training purposes. 

For Providers

The accreditation processes are set out in the Quality Agency Principles. The Accreditation Standards are unchanged.

For the Public

Residents are at the heart of our work. Our assessors speak to around 50,000 residents each year about the quality of care they receive, and every aged care home gets at least one unannounced visit each year.

Education Programs

We offer a strong and evidence-based industry education program to help aged care providers improve their performance and deliver better services for Australians in their care. This is how we help drive quality.

Quality Standard

The March issue of Quality Standard is out now!
Click here to read the issue online.

Find a report on a home

If you want a report on an aged care home click here.


Conversations about Death

aged care channel

You can view this broadcast on our YouTube channelClick here for the supporting information sheet.

Subscribe to the Quality Standard
Please enter your email address.
Application for accreditation

Click here for the two-page application.

New accreditation essentials

Click here for your Accreditation essentials.