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What's new

  • New Commission commences 1 January 2019 - Legislation has passed parliament to establish the Aged Care Quality and Safety Commission which will combine the functions of the Quality Agency and Aged Care Complaints Commissioner. See the Minister for Senior Australians and Aged Care the Hon Ken Wyatt AM MP's statement on Department of Health website

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What we do

The Australian Aged Care Quality Agency

  • accredits Australian Government-subsidised aged care homes
  • conducts quality reviews of home care and Aboriginal and Torres Strait Islander flexible care services
  • provides compliance monitoring, information and training to providers
  • works with the community to promote quality care for older Australians.

"Quality Agency assessors speak to around 50,000 residents each year about the quality of care they receive, and every aged care home gets at least one unannounced visit each year.”

Find a report on a residential aged care home

Access re-accreditation application

Quality Standard

Quality Standard - December Issue Copy Page

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ISQua accredited

The Quality Agency is accredited by the International Society for Quality in Health Care (ISQua)