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What's new

  • Announcement of the establishment of a Royal Commission into Aged Care Quality and Safety - see Department of Health website

  • Getting to know the Standards – The Quality Agency is providing a national program of face to face compliance assistance training to support the sector with the transition to the new Aged Care Quality Standards. Register now to attend an information session.

  • What should aged care services do to prepare for the new Aged Care Quality Standards? From 1 July 2019, the Quality Agency expects that organisations providing aged care services in Australia will be compliant with the new Aged Care Quality Standards.
    Watch this short video to find out the steps you can take to be prepared.What should aged care services do to prepare for the new Aged Care Quality Standards video

  • FAQs on unannounced re-accreditation audits - See responses to your most frequently asked questions. 

  • 2018 Better Practice Award WinnersCongratulations to winners of our 2018 Awards celebrating innovation and excellence in aged care.

  • The Aged Care Quality Standards Guidance is now live.  This guidance has been written to help aged care providers meet the requirements of the proposed new Aged Care Quality Standards.

  • Have you been advised of an upcoming re-accreditation audit at a residential aged care service? Tell us about the quality of care and services at this home. We are interested in hearing from you. You can also contact us with other feedback or concerns about an aged care service. For our new 1800 number see Contact Us


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What we do

The Australian Aged Care Quality Agency

  • accredits Australian Government-subsidised aged care homes
  • conducts quality reviews of home care and Aboriginal and Torres Strait Islander flexible care services
  • provides compliance monitoring, information and training to providers
  • works with the community to promote quality care for older Australians.

"Quality Agency assessors speak to around 50,000 residents each year about the quality of care they receive, and every aged care home gets at least one unannounced visit each year.”

Find a report on a residential aged care home

Access re-accreditation application

Quality Standard

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ISQua accredited

The Quality Agency is accredited by the International Society for Quality in Health Care (ISQua)